How do I find my video without an account?

Use the private order link in your payment or completion email. It opens one order, its results and its remaining videos.

Which email should I look for?

After confirmed payment, we send a generation-start email; after the MP4 is saved, we send a completion email with a download link. The current sample took about 5 minutes to generate; allow for variable queue and processing time. Check spam and the address you entered. Closing the page does not cancel a paid job.

My email or link is missing

Email contact@ozilgoalai.app with the receipt reference, payment date and amount. Do not send card details. Support must verify the order before restoring access; entering the same email in a new checkout does not reveal previous orders. Never post the private link publicly: it also permits use of remaining counts.

Should I pay or submit again?

No. Check the original order first. A confirmed technical failure restores its count automatically; an uncertain provider response waits for review and must not be resubmitted blindly. Restoring a count is not a cash refund. Read prices and recovery.

I bought with an account before this change

Use the legacy studio with your original account. Historical orders and credit expiry remain unchanged; new email links do not merge orders by email.

Review deadline

If a task is still unresolved 24 hours after entering review, we close it and restore the count used by that attempt. Automatic checks run every 5 minutes; outages may delay them. If the count is still missing, contact support with your receipt. Do not pay or submit again while waiting.

Private link lifetime and exposed links

Private order links have no automatic expiry while the order remains active. Download links work while the order is active and the file is available; deleting a file makes its download unavailable. A browser session can expire without expiring the email link.

If an order link is exposed, contact support with your receipt immediately. After verifying ownership, support can disable access to the whole order, including its file and sharing links. There is no self-service link rotation or individual-link revocation. Resending an email does not invalidate the old link; do not treat a resent link as a replacement for an exposed one.

I entered the wrong email

Before payment, correct the delivery address and type it again in the confirmation field. After payment, contact support with the receipt reference, payment date and amount so we can verify ownership before correcting delivery details. Do not buy another pack to recover the first order.